A running list of our product updates.
We made some shiny upgrades to our marketing site to reflect the latest features Herald has to offer. We’re excited about all the improvements we’ve been shipping the last few weeks, and so it was good to get them up on our homepage.
We also made some tweaks to the way we render quotes and data within our UI. One noticeable change should be that we now respect line breaks embedded in quotes. So when you clip emails with multiple paragraphs, they should be reflected in the Herald app.
We made billing self service so that you can easily update your information or subscribe to one of our plans. Just head over to Settings > Billing to make changes.
In conjunction with self-service billing, we made some tweaks to our pricing plans.
This week, we're proud to launch Personas, our biggest feature ever. It unlocks the power of custom attributes to segment your customers and do unparalleled analysis of their feedback.
Personas allow you to combine custom attributes to define important segments of contacts. Then, you can use those personas throughout Herald to slice and dice feedback to your heart's content. They also unlock new insights in a few of our views, giving you an overview of the types of customers requesting various features.
It’s now possible to embed any iframe into your changelogs or topic descriptions. You can either simply paste the embed code into the editor, or click the handy + Video icon in the editor toolbar to paste in a URL from YouTube or Loom and have us figure out how to embed it. Here’s an example!
Fixed a bug where some pages in our UI jerked around when changing the zoom levels on the page.
Enabled Intercomed-sync contact to also have additional custom attributes in Herald, in addition to those imported from Intercom.
We've redesigned the contact details page to make it easier to scan through all of a customer's quotes alongside all their relevant information.
🚀 For customers with Intercom sync enabled, the new view also displays data pulled in from Intercom about their usage and any custom attributes you have defined there.
Now, all your Intercom data is viewable from within Herald. Just head over to the contact details page mentioned above and you’ll see i on the right!
This one is pretty simple—you can now search for contacts. Head over to the contacts section and hit
/ to start searching!
Fixed a bug where some pages on Intercom and Gmail were incorrectly being marked as having quotes added already in the extension.
You can now paste local images in our changelogs and topic description editors!
Fixed a bug where removing all labels from a topic in the extension was causing it to crash.
Want a full-width view of quotes in the topic and contact details pages? You can now hide the right-hand sidebar by clicking that arrow pointing to the right.
When new quotes are added from the extension, we’ll show you a message containing a magic link to the user’s history of feedback. Clicking it will copy it to your clipboard and make it a breeze to keep your customers aware that you’re diligently tracking their feedback.
Out of the box, your Herald Portal is configured to run at [workspace].herald.fyi. However, it can now easily be changed to a custom domain like feedback.example.com, updates.example.net, or portal.example.org.
Head over to Settings > Public Portal to customize the look and feel of your portal and configure your custom domain. You’ll then need to follow a couple more steps with your DNS provider to complete the setup.
You can now also customize the logo, colors, and text that appear on your portal. This gives you a great deal of control over aligning the experience for your changelog and roadmap with the rest of your product. Check them out in Settings > Public Portal.
There’s now a button to add links to any changelog or topic description. You’ll see a link chain in the top left. You can also add links by typing them out using markdown syntax.
Fixed a bug where adding labels while creating a new topic in the web app would fail.
Want to segment feedback based on paying vs. free users? Or enterprise vs. SMB customers? Our newest feature, custom attributes, allows you to add any properties to your contacts to make it easier to slice and dice feedback from the customers you care about.
We’ve also redesigned how filtering works throughout the application and introduced a handy “command launcher” to surface relevant actions based on the page you’re viewing. In tandem with that, we’ve introduced a number of keyboard shortcuts throughout the app that are discoverable either by hovering on buttons or opening the command bar (`⌘/Ctrl+K`).
This week was dedicated to improving the performance of our web app. We hope you’ll notice that switching between pages in the app should feel a bit snappier and hopefully a bit more pleasant as well.
We did this to lay the groundwork of some exciting new updates coming next week, including more robust keyboard shortcuts and even more flexible querying options for quotes and topics. These updates will take your prioritization game to the next level 💪.
Keeping customers in the loop when you're shipping features they asked for is essential to eliciting more, higher-quality feedback from them in the future. Changelogs are a great way not just to inform customers about new features, but also as a way to generate momentum from your team as you iterate on a weekly basis. Changelogs on Herald take minutes to set up. Get started with yours today!
Struggling to find the right topic for a customer quote, even though you know you’ve seen it before? We released an improvement to our Chrome Extension and Front Plugins to offer suggestions on the topic, based on the quote so that you don’t even have to search for it. Just open the dropdown for picking the topic and you’ll see what we recommend. Let us know if you want to enable this feature for your workspace!
The topics details view just got a fresh coat of paint! We reorganized the layout to put all pertinent information about the topic on the right, with all quotes from your customers on the left. This should make it much easier to scan and understand the gist of a topic. It also comes with nifty new shortcuts:
e to begin editing the topic.
CMD/Ctrl + s to save the topic once you've finished editing.
d to switch between the quotes and description tabs respectively.
Want to add a more detailed description of a Herald topic for your roadmap? Herald now supports adding descriptions for every topic so that you can explain to teammates and customers (via your portal) what a topic is about. You can even add a hero image (maybe a screenshot?) to every description to give it some more pizzazz.
Our biggest update this week is that Herald is no longer invite-only. We'd love for you to give us a spin—no credit card needed.
Your customers can now log in directly from your Customer Portal. They just enter their email, and we'll send them a magic link to log in. Then they get a personalized view of your roadmap, along with the ability to provide feedback on new or existing ideas.
When customers are logged into your Customer Portal, they can now suggest new ideas for you to work on without having to reach out to you. Their suggestions are routed into Herald as new topics for you to review and prioritize as necessary.
Roadmaps are now accessible as subdomains on
*.herald.fyi. Check out Herald's public roadmap at https://portal.herald.fyi. Hooray for shorter URLs!
Custom subdomains for your workspace's customer portal. Want a human-readable subdomain for your workspace on Herald? We're all ears. Just reach out via email or live chat and tell us what you'd like on
When users are viewing their personalized roadmap, they can now provide feedback on any existing topic. This makes it easy to understand how other customers are experiencing the same problem. These quotes are added directly to the topic in Herald.
Show customers all the important updates you've been shipping! Our roadmaps now include a column with completed topics. Not only does this highlight what you've done, it automatically flags the completed items your users personally requested. Let them know you're listening!
Export Quotes to a CSV
Download all the quotes for a given topic to a CSV, with contact details. This is great if you want to update all the customers that requested something, and personalize it with their verbatim quotes. Make them feel special, even if it's months later!
Customize the granularity of Slack notifications. You can now pick from two settings for the frequency of Slack notifications to your team. It can be configured to send a message whenever the first quote is added to a Herald topic, or when any quote is added to any Herald topic.
Kanban View for Topics. We've heard from multiple customers that they'd like an "internal roadmap" to help get the team aligned on their priorities. Our new kanban view in the Topics section provides just that. Easily see which topics are in various stages of the development process.
Revamped FAQs guide with best practices on organizing topics in Herald.