We now support multiple Slack workspaces being connected to the same Herald workspace. This is useful if you have both a private Slack workspace for internal discussions as well as a community Slack where customers can chime in with suggestions or issues.
Bug Fixes & Other Improvements 🚀
Herald just launched on ProductHunt! We couldn’t have gotten here without the support and feedback of our early customers, so our sincerest thanks to anyone that has tried Herald over the past few months.
We added a column to CSV exports from the topic details pages called
remote_id. This represents the unique ID that your team has supplied to Intercom to identify a given user. It usually corresponds to how you identify the user in your internal database. This is useful for matching up the contacts in the CSV export with any other internal systems.